# en_US lang file for module ticket
# Copyright (C) 2013  Jean-François FERRY <hello@librethic.io>
#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation, either version 3 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program.  If not, see <https://www.gnu.org/licenses/>.

#
# Generic
#

Module56000Name=Tickets
Module56000Desc=Sistema de tickets para gerenciamento de problemas ou solicitações

Permission56001=Ver tickets
Permission56002=Modificar tickets
Permission56003=Eliminar tickets
Permission56004=Gerir tickets
Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on)

TicketDictType=Ticket - Types
TicketDictCategory=Ticket - Groupes
TicketDictSeverity=Ticket - Severities
TicketDictResolution=Ticket - Resolution

TicketTypeShortCOM=Questão comercial
TicketTypeShortHELP=Request for functionnal help
TicketTypeShortISSUE=Issue or bug
TicketTypeShortPROBLEM=Problem
TicketTypeShortREQUEST=Change or enhancement request
TicketTypeShortPROJET=Projeto
TicketTypeShortOTHER=Outro

TicketSeverityShortLOW=Baixo
TicketSeverityShortNORMAL=Normal
TicketSeverityShortHIGH=Alto
TicketSeverityShortBLOCKING=Critical, Blocking

TicketCategoryShortOTHER=Outro

ErrorBadEmailAddress=Campo '%s' incorreto
MenuTicketMyAssign=Os meus tickets
MenuTicketMyAssignNonClosed=Os meus pedidos abertos
MenuListNonClosed=Abrir pedidos

TypeContact_ticket_internal_CONTRIBUTOR=Colaborador
TypeContact_ticket_internal_SUPPORTTEC=Usuário atribuído
TypeContact_ticket_external_SUPPORTCLI=Contato com o cliente / acompanhamento de incidentes
TypeContact_ticket_external_CONTRIBUTOR=Colaborador externo

OriginEmail=Reporter Email
Notify_TICKET_SENTBYMAIL=Send ticket message by email

# Status
Read=Ler
Assigned=Atribuído
InProgress=Em progresso
NeedMoreInformation=Waiting for reporter feedback
NeedMoreInformationShort=Waiting for feedback
Answered=Respondidas
Waiting=Em espera
SolvedClosed=Solved
Deleted=Excluído

# Dict
Type=Tipo
Severity=Severidade
TicketGroupIsPublic=Group is public
TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface

# Email templates
MailToSendTicketMessage=Para enviar email da mensagem do ticket

#
# Admin page
#
TicketSetup=Configuração do módulo Ticket
TicketSettings=Definições
TicketSetupPage=
TicketPublicAccess=Uma interface pública que não requer identificação está disponível no seguinte url
TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries
TicketParamModule=Configuração da variável do módulo
TicketParamMail=Configuração de e-mail
TicketEmailNotificationFrom=Sender e-mail for ticket answers
TicketEmailNotificationFromHelp=Sender e-mail for ticket answers sent from Dolibarr
TicketEmailNotificationTo=Notify ticket creation to this e-mail address
TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation
TicketNewEmailBodyLabel=Text message sent after creating a ticket
TicketNewEmailBodyHelp=O texto especificado aqui será inserido no email confirmando a criação de um novo ticket a partir da interface pública. Informações sobre a consulta do ticket são automaticamente adicionadas.
TicketParamPublicInterface=Configuração da interface pública
TicketsEmailMustExist=Exigir um endereço de email existente para criar um ticket
TicketsEmailMustExistHelp=Na interface pública, o endereço de email já deve estar preenchido no banco de dados para criar um novo ticket.
PublicInterface=Interface pública
TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface
TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL)
TicketPublicInterfaceTextHomeLabelAdmin=Texto de boas vindas da interface pública
TicketPublicInterfaceTextHome=Você pode criar um ticket ou visualização de suporte existente a partir do ticket de rastreamento do identificador.
TicketPublicInterfaceTextHomeHelpAdmin=O texto aqui definido aparecerá na home page da interface pública.
TicketPublicInterfaceTopicLabelAdmin=Título da interface
TicketPublicInterfaceTopicHelp=Este texto aparecerá como o título da interface pública.
TicketPublicInterfaceTextHelpMessageLabelAdmin=Texto de ajuda para a entrada da mensagem
TicketPublicInterfaceTextHelpMessageHelpAdmin=Este texto aparecerá acima da área de entrada de mensagens do usuário.
ExtraFieldsTicket=Atributos extras
TicketCkEditorEmailNotActivated=O editor de HTML não está ativado. Coloque o conteúdo de FCKEDITOR_ENABLE_MAIL em 1 para obtê-lo.
TicketsDisableEmail=Não envie e-mails para criação de tickets ou gravação de mensagens
TicketsDisableEmailHelp=Por padrão, os emails são enviados quando novos tickets ou mensagens são criados. Ative esta opção para desativar * todas as notificações por e-mail
TicketsLogEnableEmail=Ativar log por email
TicketsLogEnableEmailHelp=A cada alteração, um e-mail será enviado ** para cada contato ** associado ao ticket.
TicketParams=Params
TicketsShowModuleLogo=Exibe o logotipo do módulo na interface pública
TicketsShowModuleLogoHelp=Ative esta opção para ocultar o módulo de logotipo nas páginas da interface pública
TicketsShowCompanyLogo=Exibir o logotipo da empresa na interface pública
TicketsShowCompanyLogoHelp=Ative esta opção para ocultar o logotipo da empresa principal nas páginas da interface pública
TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address
TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s")
TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
TicketsLimitViewAssignedOnlyHelp=Somente tickets atribuídos ao usuário atual ficarão visíveis. Não se aplica a um usuário com direitos de gerenciamento de tickets.
TicketsActivatePublicInterface=Ativar interface pública
TicketsActivatePublicInterfaceHelp=A interface pública permite que qualquer visitante crie tickets.
TicketsAutoAssignTicket=Atribuir automaticamente o usuário que criou o ticket
TicketsAutoAssignTicketHelp=Ao criar um ticket, o usuário pode ser atribuído automaticamente ao ticket.
TicketNumberingModules=Módulo de numeração de ingressos
TicketsModelModule=Document templates for tickets
TicketNotifyTiersAtCreation=Notify third party at creation
TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
TicketsAutoReadTicket=Automatically mark the ticket as read (when created from backoffice)
TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice. When ticket is create from the public interface, ticket remains with the status "Not Read".
TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours):
TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket
TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket.
TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
TicketChooseProductCategory=Product category for ticket support
TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket.

#
# Index & list page
#
TicketsIndex=Tickets area
TicketList=Lista de tickets
TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user
NoTicketsFound=Nenhum ticket encontrado
NoUnreadTicketsFound=No unread ticket found
TicketViewAllTickets=Ver todos os bilhetes
TicketViewNonClosedOnly=Ver apenas bilhetes abertos
TicketStatByStatus=Tickets por estado
OrderByDateAsc=Sort by ascending date
OrderByDateDesc=Sort by descending date
ShowAsConversation=Show as conversation list
MessageListViewType=Show as table list
ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets
ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ?

#
# Ticket card
#
Ticket=Bilhete
TicketCard=Ficha do ticket
CreateTicket=Criar ticket
EditTicket=Editar ticket
TicketsManagement=Gestão de tickets
CreatedBy=Criado por
NewTicket=Novo ticket
SubjectAnswerToTicket=Bilhete de resposta
TicketTypeRequest=Tipo de solicitação
TicketCategory=Ticket categorization
SeeTicket=Ver ticket
TicketMarkedAsRead=O ticket foi marcado como lido
TicketReadOn=Lido a
TicketCloseOn=Data de Encerramento
MarkAsRead=Marcar ticket como lido
TicketHistory=Histórico de tickets
AssignUser=Atribuir ao usuário
TicketAssigned=Bilhete agora é atribuído
TicketChangeType=Alterar tipo
TicketChangeCategory=Change analytic code
TicketChangeSeverity=Alterar a severidade
TicketAddMessage=Adicionar uma mensagem
AddMessage=Adicionar uma mensagem
MessageSuccessfullyAdded=Ticket adicionado
TicketMessageSuccessfullyAdded=Mensagem adicionada com sucesso
TicketMessagesList=Lista de mensagens
NoMsgForThisTicket=Nenhuma mensagem para este ticket
TicketProperties=Classification
LatestNewTickets=Últimos bilhetes %s mais recentes (não lidos)
TicketSeverity=Severidade
ShowTicket=Ver ticket
RelatedTickets=Tickets relacionados
TicketAddIntervention=Criar intervenção
CloseTicket=Close|Solve ticket
AbandonTicket=Abandon ticket
CloseATicket=Close|Solve a ticket
ConfirmCloseAticket=Confirmar o fecho do ticket
ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned'
ConfirmDeleteTicket=Por favor confirme a eliminação do ticket
TicketDeletedSuccess=Ticket eliminado com sucesso
TicketMarkedAsClosed=Ticket marcado como fechado
TicketDurationAuto=Duração calculada
TicketDurationAutoInfos=Duração calculada automaticamente a partir de intervenções relacionadas
TicketUpdated=Ticket atualizado
SendMessageByEmail=Enviar mensagem por email
TicketNewMessage=Nova mensagem
ErrorMailRecipientIsEmptyForSendTicketMessage=O destinatário está vazio. Nenhum email enviado
TicketGoIntoContactTab=Por favor, vá para a aba "Contatos" para selecioná-los
TicketMessageMailIntro=Introdução
TicketMessageMailIntroHelp=Este texto é adicionado apenas no início do email e não será salvo.
TicketMessageMailIntroLabelAdmin=Introduction text to all ticket answers
TicketMessageMailIntroText=Hello,<br>A new answer has been added to a ticket that you follow. Here is the message:<br>
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr
TicketMessageMailSignature=Assinatura
TicketMessageMailSignatureHelp=Este texto é adicionado somente no final do email e não será salvo.
TicketMessageMailSignatureText=Message sent by <b>%s</b> via Dolibarr
TicketMessageMailSignatureLabelAdmin=Assinatura do email de resposta
TicketMessageMailSignatureHelpAdmin=Este texto será inserido após a mensagem de resposta.
TicketMessageHelp=Apenas este texto será salvo na lista de mensagens no cartão do ticket.
TicketMessageSubstitutionReplacedByGenericValues=As variáveis ​​de substituição são substituídas por valores genéricos.
TimeElapsedSince=Tempo decorrido desde
TicketTimeToRead=Tempo decorrido antes de ler
TicketTimeElapsedBeforeSince=Time elapsed before / since
TicketContacts=Ticket dos contactos
TicketDocumentsLinked=Documentos ligados ao ticket
ConfirmReOpenTicket=Confirmar reabertura deste ticket?
TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
TicketAssignedToYou=Ticket atribuído
TicketAssignedEmailBody=Foi-lhe atribuído o ticket #%s por %s
MarkMessageAsPrivate=Marcar mensagem como privada
TicketMessagePrivateHelp=Esta mensagem não será exibida para usuários externos
TicketEmailOriginIssuer=Emissor na origem dos bilhetes
InitialMessage=Mensagem inicial
LinkToAContract=Link para um contrato
TicketPleaseSelectAContract=Selecione um contrato
UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined
TicketMailExchanges=Trocas de correio
TicketInitialMessageModified=Mensagem inicial modificada
TicketMessageSuccesfullyUpdated=Mensagem atualizada com sucesso
TicketChangeStatus=Alterar o estado
TicketConfirmChangeStatus=Confirm the status change: %s ?
TicketLogStatusChanged=Status changed: %s to %s
TicketNotNotifyTiersAtCreate=Não notificar a empresa na criação
NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket
TicketNotifyAllTiersAtClose=All related contacts
TicketNotNotifyTiersAtClose=No related contact
Unread=Não lida
TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface.
ErrorTicketRefRequired=Ticket reference name is required
TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer.
TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket.
TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually.
TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen.

#
# Logs
#
TicketLogMesgReadBy=Ticket %s read by %s
NoLogForThisTicket=Ainda não há registro para este ticket
TicketLogAssignedTo=Ticket %s assigned to %s
TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s
TicketLogClosedBy=Ticket %s closed by %s
TicketLogReopen=Ticket %s re-open

#
# Public pages
#
TicketSystem=Sistema de tickets
ShowListTicketWithTrackId=Exibir lista de tickets do ID da faixa
ShowTicketWithTrackId=Exibir ticket do ID da faixa
TicketPublicDesc=Você pode criar um ticket de suporte ou verificar a partir de um ID existente.
YourTicketSuccessfullySaved=O ticket foi guardado com sucesso!
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
PleaseRememberThisId=Por favor, mantenha o número de rastreamento que podemos perguntar mais tarde.
TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s)
TicketNewEmailSubjectCustomer=Novo ticket de suporte
TicketNewEmailBody=Este é um email automático para confirmar que você registrou um novo ticket.
TicketNewEmailBodyCustomer=Este é um email automático para confirmar que um novo ticket acaba de ser criado na sua conta.
TicketNewEmailBodyInfosTicket=Informações para monitorar o ticket
TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link
TicketNewEmailBodyInfosTrackUrlCustomer=Você pode ver o progresso do ticket na interface específica clicando no seguinte link
TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link
TicketEmailPleaseDoNotReplyToThisEmail=Por favor, não responda diretamente a este e-mail! Use o link para responder na interface.
TicketPublicInfoCreateTicket=Este formulário permite que você registre um ticket de suporte em nosso sistema de gerenciamento.
TicketPublicPleaseBeAccuratelyDescribe=Por favor descreva com precisão o problema. Forneça a melhor informação possível para podermos identificar o mais corretamente possível o seu pedido.
TicketPublicMsgViewLogIn=Insira o código de acompanhamento do bilhete
TicketTrackId=Public Tracking ID
OneOfTicketTrackId=One of your tracking ID
ErrorTicketNotFound=Ticket with tracking ID %s not found!
Subject=Assunto
ViewTicket=Ver ticket
ViewMyTicketList=Ver a minha lista de tickets
ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s)
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=Veja o ticket na interface de gerenciamento
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
OldUser=Old user
NewUser=Novo Utilizador
NumberOfTicketsByMonth=Number of tickets per month
NbOfTickets=Number of tickets
# notifications
TicketCloseEmailSubjectCustomer=Ticket closed
TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed.
TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s)
TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information:
TicketNotificationEmailSubject=Ticket %s atualizado
TicketNotificationEmailBody=Esta é uma mensagem automática para notificá-lo de que o ticket %s acabou de ser atualizado
TicketNotificationRecipient=Destinatário da notificação
TicketNotificationLogMessage=Mensagem de log
TicketNotificationEmailBodyInfosTrackUrlinternal=Visualizar ticket na interface
TicketNotificationNumberEmailSent=Notification email sent: %s

ActionsOnTicket=Events on ticket

#
# Boxes
#
BoxLastTicket=Últimos ingressos criados
BoxLastTicketDescription=Últimos %s criado ingressos
BoxLastTicketContent=
BoxLastTicketNoRecordedTickets=Nenhum ticket recente não lido
BoxLastModifiedTicket=Últimos tickets modificados
BoxLastModifiedTicketDescription=Últimos %s tickets modificados 
BoxLastModifiedTicketContent=
BoxLastModifiedTicketNoRecordedTickets=Nenhum ticket modificado recentemente
BoxTicketType=Distribution of open tickets by type
BoxTicketSeverity=Number of open tickets by severity
BoxNoTicketSeverity=No tickets opened
BoxTicketLastXDays=Number of new tickets by days the last %s days
BoxTicketLastXDayswidget = Number of new tickets by days the last X days
BoxNoTicketLastXDays=No new tickets the last %s days
BoxNumberOfTicketByDay=Number of new tickets by day
BoxNewTicketVSClose=Number of tickets versus closed tickets (today)
TicketCreatedToday=Ticket created today
TicketClosedToday=Ticket closed today
KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket